Privacy Policy

The Symphony Hotel ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit symphonyhotel.com, how we use it, and the choices you have.

Information we collect

• Information you give us. When you call, email, or make a reservation, you may share your name, contact details, and booking information. Room reservations are processed through our booking provider, ReservationKey, on their own platform.
• Information collected automatically. Like most websites, we use cookies and similar technologies to understand how visitors use the site — for example, pages viewed, time on the site, and general location, device, and browser type.

Google Analytics

We use Google Analytics to measure and improve our website. Google Analytics sets cookies and collects information such as your IP address and how you interact with our pages, which helps us understand what is useful to visitors. Google processes this data under its own privacy policy. You can opt out by installing the Google Analytics opt-out browser add-on or by disabling cookies in your browser.

Other services we use

• ReservationKey — processes room reservations and availability.
• Google Maps — displays our location on the contact page.
• Google Fonts — loads the typefaces used on the site.

These providers may receive limited technical information (such as your IP address) when their content loads on the site.

How we use information

We use the information we collect to respond to your questions, process and manage reservations, operate and improve the website, and keep it secure.

Sharing your information

We do not sell your personal information. We share it only with the service providers above to operate the site and your booking, or when required by law.

Cookies

You can set your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not work as intended without them.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent changes.

Contact us

Questions about this policy? Reach us at:

The Symphony Hotel
210 W 14th Street, Cincinnati, OH 45202
(513) 721-3353 · symphonyhotel@gmail.com