Privacy Policy

The Symphony Hotel ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit symphonyhotel.com, how we use it, and the choices you have.

Information we collect

• Information you give us. When you call, email, or make a reservation, you may share your name, contact details, and booking information. Room reservations are processed through our booking provider, ReservationKey, on their own platform.
• Information collected automatically. Like most websites, we use cookies and similar technologies to understand how visitors use the site — for example, pages viewed, time on the site, and general location, device, and browser type.

Google Analytics

We use Google Analytics to measure and improve our website. Google Analytics sets cookies and collects information such as your IP address and how you interact with our pages, which helps us understand what is useful to visitors. Google processes this data under its own privacy policy. You can opt out by installing the Google Analytics opt-out browser add-on or by disabling cookies in your browser.

We use Google Tag Manager to load and manage Google Analytics and other measurement tags on the site. Tag Manager is a tool for deploying these tags; it does not itself collect personal information, although the tags it loads may.

Other services we use

• ReservationKey — processes room reservations and availability.
• Google Tag Manager — loads and manages the analytics and measurement tags described above.
• Google Maps — displays our location on the contact page.
• Google Fonts — loads the typefaces used on the site.

These providers may receive limited technical information (such as your IP address) when their content loads on the site.

How we use information

We use the information we collect to respond to your questions, process and manage reservations, operate and improve the website, and keep it secure.

Sharing your information

We do not sell your personal information. We share it only with the service providers above to operate the site and your booking, or when required by law.

Cookies and advertising

We use cookies and similar technologies for basic site functionality and for analytics, to understand how the site is used. We may also use cookies and similar technologies from advertising partners such as Google and Meta (Facebook), loaded through Google Tag Manager, to measure and improve our marketing.

You can control these in several ways: refuse or delete cookies in your browser settings, opt out of Google Analytics with the add-on above, manage Google ad preferences in Google Ad Settings, and adjust ad preferences in your Meta account settings. Some parts of the site may not work as intended without cookies.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent changes.

Contact us

Questions about this policy? Reach us at:

The Symphony Hotel
210 W 14th Street, Cincinnati, OH 45202
(513) 721-3353 · symphonyhotel@gmail.com